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Any gift item being returned will be refunded to the original purchaser's method of payment.However, we would be happy to assist you with a gift return.Because the foot is three-dimensional, any two-dimensional measuring tool, such as a ruler or Brannock device® can only approximate your true shoe size.Please also keep in mind that manufacturers use different lasts to construct their shoes, and sizing may vary accordingly.
The easiest way for you to return the merchandise is to get a pre-paid label by logging in at If you would rather receive your label via email, instead of selecting the option to print the label, select the option to have a label emailed to you.
We are more than happy to help you print out a new label.
The easiest way for you to get another pre-paid label, is by logging in at Go to the website and click on My Account in the upper right hand corner. Log in to your account using your email address and password. Choose the order number of the merchandise you wish to return. Underneath the Status and Tracking column, you will see a link that says, "Display Your Return Label" 5. For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund.
If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.
If you process the return by yourself through our website, unfortunately UPS is the only option for most customers.